Diamond Braces Orthodontist: Braces & Invisalign

Sandra 2 months ago

My first tray of my second series of Invisalign trays is missing from the box - after my office visit yesterday. Called yesterday. Call center is the only place I can reach. Call center says office may take 48 hours to respond. Office needs to speak with me before they resolve the issue. In case I miss the call from the office, I may be in for a new round of 48 hour phone tag with the office. I called the call center again today. Have to wait until tomorrow for follow up from office. While I wait, my old tray (that I should use) does not fit with new tooth attachments I received yesterday. Has not been easy to resolve my issue.

Nigora Raufova 3 months ago

I came here today for an Invisalign consultation, which was free. Chelsea was the woman at the front desk and she was very helpful. She answered my questions and helped me with the registration form. Then, a staff member took pictures of my teeth and she explained the process, and she was very kind as well. She took pictures and C rays of my teeth. Then, I spoke to the dentist and the finance staff person. Everyone made sure to answer all of my questions. I never felt pressured or rushed. They reassured me that I can withdraw if I want and offered me various financing options. They are very transparent with how long it takes and gave me a range. I look forward to starting my teeth-straightening journey. I also really liked that they specialize specifically in braces and Invisalign. They don't do dental treatments.

Christa 4 months ago

Amazing experience! Everyone was so kind, compassionate and informative! They made me feel welcomed and answered all of my questions. I can’t wait to start my treatment with them :)

Kelli Vaughns Edited 4 months ago

Not so sure, honestly. Professionalism, communication, and bedside mannerisms are questionable. Kind of feels like a run of the mill factory for dental services and questionable as a paying client in long term contract. In retrospect, should have really assessed and visited additional practices before committing. Was initially hesistant about beginning treatment with the practice and postponed consultation and start of treatment plan for almost 6 months, but decided to finally start at end of last year as was scheduled to have another procedure. The doctor I met with initially was pleasant, but is no longer there. From the beginning, the tech taking my photos was rather “gruff” and had to advise her was being too rough. I almost ended appointment, but decided to push forward as I did not want to reschedule/start over. Starting off, was overbilled twice and when tried disputing the double charges with billing department, could never reach anyone by phone or email. Honestly, this is the case even when trying to schedule an appointment. Can never reach anyone and if running behind schedule, will be on hold 1+ hour wait time before finally reaching someone. By that time, it appear

Alexandra 9 months ago

Very disappointed in customer service. I was gonna become a patient and called customer service to ask if the price between locations within Nyc would be different to understand if I wanna go to a location in Manhattan or in Brooklyn and the customer service associate kept telling me that the only way I can get an answer to that is by making an appointment and a consultation. In 2025 there should be transparency In pricing. Especially if I’m not asking about the price but just asking if there is a difference in price between locations. Thank you I will be choosing a different clinic.